Help & Support for Local Authorities & ICBs

Guidance and support for Local Authority and ICB staff is provided via our TOPDesk self-service portal, which includes:

• Guidance notes
• Knowledge Base
• Raising support tickets

If you have not got access to the self-service portal, please contact your internal Virtual Wallet lead, who can request access on your behalf.  If you do not know who your internal lead is, please use the webchat below to get in touch. 

If you are a professional in North West London ICB and wish to make a referral to our NWL PHB Service, please login to this site before clicking on the blue button below:

NW London Referral Form

Please note: In January 2025 this process will be changing, as we roll out online enrolment in the North West London ICB area.