Virtual Wallet Help and Support

We’ve tried to make Virtual Wallet as easy to use as possible, but sometimes you may need a helping hand.

Maybe you’ve just received an email from us as your direct payment is going to setup on VW, or maybe you are a PA with query on a payment. Whatever your reason for visiting, choose the type of Virtual Wallet user you are and we will connect you with helpful videos, guides and FAQs. If you still can’t find what you are looking for, the best way to contact us is via our webchat

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I need help and support for:

Individuals

If you manage care and support services for yourself or your loved ones, using Virtual Wallet, click here.

Personal Assistants

If you are a PA who cares for an individual who uses Virtual Wallet, click here.

Care Organisations

If you are a care provider who provides care and support services to one or many Virtual Wallet users, click here.

LAs and ICBs

If you are a funding authority (LA or ICB) with Virtual Wallet, click here.