Skip to content

Virtual Wallet Update

Our website will be changing in September with a fresh design and a new route into our PPL direct payment portal, which includes Virtual Wallet. Further information is available here.

Back to MyVirtualWallet site

Help & Support for Local Authorities & ICBs

How can we help you?

Guidance and support for Local Authority and ICB staff is provided via our TOPDesk self-service portal, which includes:

  • Guidance notes
  • Knowledge Base
  • Raising support tickets

If you have not got access to the self-service portal, please contact your internal Virtual Wallet lead, who can request access on your behalf.  If you do not know who your internal lead is, please use the webchat below to get in touch. 

North West London ICB Referrals

If you are a professional in North West London ICB and wish to make a referral to our NWL PHB Service, please login to this site before clicking on the blue button below:

NW London Referral Form

Please note: In January 2025 this process will be changing, as we roll out online enrolment in the North West London ICB area. 

Hull Young Carers Referrals

If you are a professional in Hull City Council and wish to make a referral to our Young Carers' Service, please login to this site before clicking on the blue button below:

Hull Young Carers Referral Form